Front Desk Associate

APPLICATION PROCESS

To apply for this position, please email opportuntities@thevivaschool.org with (1) document in PDF format only that contains:

• Cover letter detailing your interest in this position
• Resume
• Contact information for (2) professional references

Subject of email: 

JobPost_FrontDeskAssociate_23_”First letter of applicant First Name followed by applicant Last Name”

No phone calls, please.

 

Status: Part-Time Hourly

Classification: Non-Exempt – Administrative

Reports To: Director of Operations

Schedule: Evening and Saturday availability

 

POSITION SUMMARY 

The VIVA School is seeking a passionate and energetic Front Desk Associate to join our team! Front Desk Associates play a vital role in ensuring the smooth and efficient programming operation at The VIVA School. As the first point of contact for visitors, students, and faculty during peak programming hours, the Front Desk Associate will provide exceptional customer service and administrative support. Ideal candidates have excellent communication skills, a friendly and welcoming demeanor, the ability to maintain and uphold an astute knowledge of the organization’s operating protocols, and a dedication to the organization’s mission.

RESPONSIBILITIES 

Responsibilities include but are not limited to:

• ​Greet guests entering the suite in a friendly and professional manner; determining the nature and purpose of their visit, and directing them to the appropriate destination.
• Answer and direct phone calls, taking messages and forwarding calls as necessary.
  Maintain a clean and organized lobby environment supportive of the work that takes place within the suite.
• Update, print, and store daily sign-in sheets.
• Document class attendance in student management system (SMS).
• Prepare studios for daily programming.
• Work closely with the organization’s management team to implement site policies and procedures.
• Communicate effectively with internal stakeholders to address inquiries and resolve issues

IDEAL CANDIDATE 

The ideal candidate will have the following qualifications and abilities:

• ​Resides in the U.S.
• High school diploma or equivalent (College degree or working towards a college degree preferred)
• Previous experience in customer service, administration, or a related field
• Excellent interpersonal skills with ability to maintain a calm and patient demeanor with all students, staff and constituents
• Strong verbal and written communication skills in English / Verbal and written fluency in Spanish is an added benefit
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in office software, such as Google Workspace, Microsoft Office Suite, and other database management systems
• Flexibility to work evenings, weekends, and occasional extended hours during peak programming periods
• Passionate about the advancement of students of color, the importance of arts and culture, and innovative approaches to education
  ​

ABOUT THE VIVA SCHOOL

The VIVA School of Dance is a 501c3 nonprofit dance education and performance organization in Washington, DC. With a unique model of dance education, The VIVA School prioritizes students of color and organically merges world-class dance training with leadership development to cultivate the creative leaders of tomorrow. Young dancers ages 6-18 receive high-level dance training through culturally conscious approaches that encourage them to embrace who they are and where they are from. With a mission to transform the field of dance through excellence in dance education and a commitment to centering young dancers of color, The VIVA School is creating a pipeline of limitless talent that will contribute to a cultural shift in the arts. All students attend on full merit scholarship.

The VIVA School is an Equal Opportunity Employer committed to providing an environment that is free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.