General Manager

CPT is hiring its first General Manager in eighteen years, and as a result is recharacterizing and broadening the role as it currently exists. CPT has a history of defining positions around the strengths of the best candidates and current staffing. The following job description acts as a guideline for CPT’s search process, but it will evolve based on the skills and experience of the finalist.

The GM reports to and collaborates with the Executive Artistic Director for the implementation of CPT’s mission and programs. The GM works collaboratively with other leadership staff to create forward-thinking modes of operation and action steps to achieve a sustainable future.

As a mid-size theatre, CPT requires that leadership staff not only supervise employees, but also perform tasks in a “hands-on” manner. The GM will supervise managers or staff of some or all the following departments: Front of House, Facilities, Financial Management, Human Resources, and Audience Engagement/Marketing. This role has day-to-day responsibility for all or some of the following: artist contracts, vendor management, hiring and human resources, information technology, work environment and office operations. Details follow below. This role will have a strong partnership with the Director of Finance and be involved in the budgeting process. The GM will represent CPT at meetings and discussions with certain external organizations. This role will have the opportunity to make significant changes to processes and develop new practices at the organization after completing one year in the position.

CPT is primarily interested in candidates with at least six years of theatre administration experience. CPT will also consider exceptional candidates with less or different experience who may be well positioned to make a leap forward. CPT sees this hire as a step in restructuring the organization’s staff. For the appropriate candidate, this role could evolve into a Managing Director role in the future.

Salary range for this position is $60k to $70k based on work experience and determined range of responsibilities. Using the MIT Living Wage Calculator, this salary range is equivalent to $77k-$91k in major job markets like New York, Chicago, San Francisco, and Atlanta. Benefits include medical insurance, paid time off and more. (Benefit details listed below.) CPT is looking to fill this position by April 2, 2024.

GENERAL MANAGER RESPONSIBILITIES
-Supervise leadership for all or some of the following departments: Facilities Staff to ensure the building meets the needs of artists, staff and patrons.
-Front-of-House Staff to ensure the best possible patron experience.
-Engagement Staff to support continuing growth and development.
-Financial Management/Human Resources Staff.
-Execute all or some of the following:
-Contracting Administer and execute contracts with artists and performers.
-Negotiate and administer contracts with vendors and partners.
-Ensure the implementation of the relevant terms of such agreements.
-Negotiate and manage rental contracts and supervise rentals and other special uses of the facility.
-Human Resources Oversee hiring process and execute on-boarding staff.
-Educate staff on policies, procedures, and best-practices.
-Respond to employee questions.
-Develop and oversee employee performance evaluation process.
-Arrange for professional development and safety training.
-Oversee compensation and benefits packages for all staff.
-Information Technology  Manage and evaluate outside IT vendor.
-Manage and evaluate continuing improvement of existing services & equipment.
-Supervise distribution and manage maintenance of laptops and other hardware.
-Liaison between staff and outside IT vendor.
-Coordinate troubleshooting of issues.
-Work Environment and Office Operations Assign appropriate departments or staff to office management tasks.
-Other Duties  Leadership of regular meetings for General Staff, Management Staff, and Senior Staff (Meeting management may be shared with other leadership staff.).
-Consult and participate in CPT’s ongoing strategic planning with EAD and staff.
-Participate in CPT’s ongoing anti-racism/pro-liberation work.
-Vendor management and assessment.
-Represent CPT at external events and meetings.
-Provide key support to Executive Artistic Director:  Offer advice and consultation.
-Provide departmental perspectives.
-Understand and promote leadership direction and decisions among staff and wider community.
-Contribute as part of Leadership Staff
-Collaborate with Director of Finance on financial management and implementing new budgeting processes in FY26.
-Other duties as assigned.

BENEFITS
-Medical, dental and vision insurance with employer contribution.
-Health Savings Account.
-401k retirement plan.
-Life, STD, and LTD Insurance paid by employer.
-29 days paid time off including holidays, increasing after three years.
-Free tickets to all Cleveland Public Theatre, Teatro Público de Cleveland and Masrah Cleveland Al-Arabi and CORE Cleveland productions.
-See a beautiful view of Lake Erie from our rooftop offices.

QUALIFICATIONS
The ideal candidate will be able to demonstrate the following:

Personal Qualities

-A thirst for learning and an openness to feedback and coaching.
A collaborative spirit and desire to work in partnership.
-A career defined by roles of increased responsibility.
-Love of performing arts and a strong belief in innovative programming.
-Comfort and interest in serving as an ambassador for the institution.
-A strategic mind able to “think forward” and identify challenges and opportunities and create plans to proactively address them.
-Talent for empowering a team to take agency for their work while leading with clarity and decisiveness.
-A deep desire to take a role as a cultural leader fully committed to the Greater Cleveland community.
-Able to work efficiently and calmly in a fast-paced environment.

SKILLS
-Ability to prioritize numerous responsibilities and provide composed leadership and guidance under stressful situations.
-Adept at handling complex personnel and artist issues.
-Able to be an articulate and passionate representative of the theatre and its mission.
-Willingness to work evenings and weekends for company events.
-Attention to detail and accuracy while working on multiple projects and tasks.
-Writing and communication skills, especially around email correspondence and follow-up.
-Comfortable addressing large groups.

EXPERIENCE
-College degree or equivalent is required.
-At least six years prior theatre management experience.
-Well-rounded level of experience with budgeting, marketing, best practice HR policies, and financial management.
-Experience drafting and negotiating contracts.
Demonstrated project management or project management-like experience.

HOW TO APPLY

Review of candidates will begin immediately. To apply for the position, send an email to Raymond Bobgan at rbobgan@cptonline.org. Subject line should read: YOUR LAST NAME, General Manager. Your email should include two attachments: a resume and a two-page cover letter giving examples of work that illustrate the experience required in the description and explaining why you are interested in this position. We will be reviewing candidates immediately and will close the search on February 9, 2024. No phone calls, please.