Training & Workforce Development Manager

BAVC Media is hiring for a full-time Training & Workforce Development Manager as part of the organization’s Advanced Training & Workforce department. This position has a focus on organizing and facilitating all adult advanced training experiences, including frontline customer service to media students and workforce development participants (current, prospective and alumni), coordination with instructors and community partners, management of our learning management system, and support with reporting, marketing, and outreach.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop adult training annual class schedule on a quarterly basis, and enter it into BAVC Media’s Learning Management System (LMS)
• Ensure accurate information populates to BAVC Media’s website
• Collect and post course materials from instructors on BAVC Media’s LMS
• Guide clients to the most appropriate classes through individualized coaching
  Develop training plans for individuals, Certificate and subsidized dislocated workers
• Troubleshoot tech issues that may occur between BAVC Media’s LMS, Salesforce, and other integrations related to adult training and workforce development programs
• Coordinate with the organization’s developer, if necessary, for activities beyond the scope of normal troubleshooting
• Manage enrollment for all reporting needs, especially for BAVC Media’s various government funders
• Assist community partners and employers with questions about BAVC Media’s training and workforce development classes and programs
• Determine when classes should be canceled and send cancellation notices to students/instructors as a result
• Troubleshoot class setup and equipment issues, as needed
• Monitor class popularity and relevance and participate in ongoing feedback assessment to enhance sales performance and client satisfaction
• Provide relevant statistical information for reporting to government regulators, funders and employers, in coordination with BAVC Media’s compliance staff and operations personnel
• Provide support to and collaborate with the Training & Workforce Development Associate

DESIRED SKILLS AND EXPERIENCE

• Demonstrate unflagging customer service skills, have a penchant for problem solving, be collaborative, take initiative and possess a tireless love for accuracy.
• Four-year college degree or relevant professional experience in education, digital media or technology. We encourage candidates who have completed alternative workforce training programs to apply.
• Possess a broad understanding of the Bay Area digital media and IT tech sphere from programming to motion graphics to video/audio to virtual reality with a keen interest in emerging technology, and/or, have a strong interest in developing your knowledge-based in this arena.
• Be extremely detail- and goal-oriented, be an excellent listener and have an abundance of patience when explaining processes and services repeatedly.
• Ability to make accurate assessments about clients’ needs based on provided information and be able to offer relevant solutions and services to people with diverse backgrounds and varying needs
• Command of Microsoft Excel, Word and Google Docs
• Experience with Salesforce and learning management database administration highly desired
• Experience working in partnership with the City and County of San Francisco’s Office of Economic & Workforce Development would be a bonus!

COMPENSATION AND SCHEDULE

This is a full-time position (35 hours/week) with three days/week in-person at our San Francisco office. Some evenings and weekends may be required for events and/or classes. Benefits include paid vacation, sick time, and holidays as well as employer-paid medical, dental, and vision benefits.

Range: $55,000 – 60,000 annually

You will also have access to all BAVC classes and workshops at no cost when schedule and availability permits.

ABOUT BAVC MEDIA

BAVC Media (Bay Area Video Coalition) has been a trusted community educator, collaborator, incubator, community builder, and resource for the media arts world since 1976.

BAVC Media serves as a community hub and resource for media makers in the Bay Area and across the country, reaching thousands of freelancers, filmmakers, jobseekers, activists, and artists every year. We provide access to media-making technology, hands-on training, workshops, mentorship, preservation services, broadcast opportunities, artist development support, and more.

Across BAVC Media’s programs, we advocate for those whose stories aren’t being told and provides the resources for anyone to create, share, and amplify their stories and those of their communities.

Special ADA Requirements

BAVC Media is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regards to applicants or employees with disabilities and will make reasonable accommodations when necessary.

• For the purposes of ADA, the “Responsibilities” and “Qualifications” are essential job functions.
• Significant work is performed in a typical interior office work environment or community meeting space with typical noise and other disruption.
• Both standing and sitting are required for long periods of time. High use of computers and related equipment is required.
• Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited to, computers, printers and copy machines, office supplies and materials, telephones, and other common communication devices.
• Proof of COVID-19 vaccination or exemption is required

BAVC Media will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.